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On your journey to successful implementation and effective management of IT services

IT professionals and companies providing their services underpinned by IT services need to look no further. ITGRAL can support you through the transition, project, can guide you and provide tools to effectively manage risks and help your business manage IT services to be compatible with ITIL and compliant with ISO/IEC 20000.

Size and maturity of organization makes no difference to our unique approach tailored to your specific needs. We focus on quality of service, so your customers can enjoy the best experience possible using your products and services provided by your business. We work in partnership with our customers’ suppliers to ensure smooth transition of new and improved services. On the journey to excellence if you need someone to guide you through the process of change, to help your business succeed in getting where you want to be, we’re here to help.

Does ITGRAL concept support technology management or people?

Both, quality solutions, people and impact on them or service they provide. It takes a view that IT service form integral part of business service and managing technology is required as it underpins organization capacity and ability to deliver services to their customers.

How ITGRAL relate to other ITSM frameworks, does it replace them?

ITGRAL is a concept which refer to other known IT Service Management frameworks and company focusing on integration and management of business services using technology. Not only it doesn’t replace or substitute existing frameworks, it encourages to learn and adapt some of their practices relevant to the business activity. ITGRAL focuses on quality of service and partnership in service which create value, connect technology and people from three perspectives: operation, transition and strategy.


IT Service Elements

Knowledge