Both, quality solutions, people and impact on them or service they provide. It takes a view that IT service form integral part of business service and managing technology is required as it underpins organization capacity and ability to deliver services to their customers.
ITGRAL is a concept which refer to other known IT Service Management frameworks and company focusing on integration and management of business services using technology. Not only it doesn’t replace or substitute existing frameworks, it encourages to learn and adapt some of their practices relevant to the business activity. ITGRAL focuses on quality of service and partnership in service which create value, connect technology and people from three perspectives: operation, transition and strategy.